Questions & Answers
stbet's Frequently Asked Questions
Find clear and straightforward answers to all your questions about accounts, VIP benefits, cricket betting, and deposits — all in one place.
If a question comes to mind while using stbet, this page is your first stop. Here we've covered four important topics in detail — opening an account and logging in, VIP and cashback, cricket betting, and how to make deposits. Every answer is written in plain language so that both new and experienced players can understand it easily. If you can't find an answer to your question, our support team is always ready.
Account & Login
Go to the stbet login page and fill in the required details — complete your registration with your mobile number, password, and basic personal information. The whole process takes just a few minutes. Once your account is active, you can start enjoying betting and games right away, and you'll have the chance to get a 100% bonus on your first deposit.
Select the "Forgot Password" option on the login page. Complete verification using your registered mobile number or email and set a new password. The whole process is automatic. If you run into any issues, write to [email protected] or reach out via live chat.
This issue usually comes down to three things: an incorrect password or mobile number, outdated browser cache, or an internet connection problem. First, clear your browser's cookies and cache and try again. If it fails multiple times, do a "Password Reset". If the problem persists, let our support team know via live chat — they're available 24/7.
Yes, you can log in from any device using your registered mobile number and password — it works on Android, iOS, and desktop. For security purposes, there may be a verification step the first time you log in from a new device. It's best not to share your account details with anyone.
No. Under stbet's rules, each person may only hold one account. Creating multiple accounts risks having all accounts suspended and bonuses forfeited. If you run into a problem, contact support directly instead of opening a new account.
VIP & Cashback
stbet's VIP program has four levels: Bronze, Silver, Gold, and Platinum. The Bronze level offers a maximum weekly cashback of 0.2%. Silver gives 0.5%, Gold gives 0.8%, and Platinum gives a maximum weekly cashback of 1.0%. Each level comes with its own benefits and priority support.
Your VIP progress grows through regular betting and gaming activity. The more active you are, the faster you can reach the next level. The detailed criteria for moving from Bronze to Silver, Silver to Gold, and Gold to Platinum can be viewed in your account dashboard after logging in.
In addition to weekly cashback, VIP members receive priority support, exclusive promotions, and higher withdrawal limits. Upon reaching Platinum level, there is the opportunity to get a dedicated account manager. All VIP benefits are available in Bengali.
Each week, cashback is calculated at a set rate on your net losses. You'll receive up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. After the week ends, cashback is automatically credited to your account and can be used as balance.
VIP levels may be reviewed due to extended inactivity, so staying regularly active makes it easier to hold onto your earned level. The inactivity criteria and detailed rules for maintaining your level can be found in your account settings after logging in. If you have any questions, contact support.
Cricket Betting
Generally, if a match is declared "No Result" or abandoned, the stake for the relevant bet is refunded and the bet is counted as void. However, if the result is determined by the Duckworth-Lewis method, the bet is settled according to that result. Check the site's terms and conditions page for the specific market rules.
Yes, accumulator bets are available on stbet. This involves placing a single bet on multiple events, where the odds of each selection are multiplied together, meaning the potential winnings can be much higher. However, if even one selection is wrong, the entire bet is lost. Bet with an understanding of the risk.
Absolutely. With stbet's in-play betting feature, you can place bets at any moment while a match is ongoing. You can take live action on markets such as runs in the next over, whether a wicket will fall, or the total runs in an innings. Live odds change constantly, so quick decision-making is important.
The same kinds of markets are available for BPL and international events like the T20 World Cup, IPL, or ICC tournaments — including match winner, toss winner, top run-scorer, top wicket-taker, and many more. For example, you can bet on the "Match Winner" market in a Bangladesh vs India match. The number of available markets may vary depending on the match and tournament.
The most popular markets are: match winner, toss winner, total runs in the first innings, runs in the first over, whether there will be a six in a specific over, and top run-scorer. There's also the option to bet on long-term markets such as the overall tournament winner or top wicket-taker.
How to Deposit
stbet supports four of Bangladesh's popular mobile payment methods: bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. All four methods are fast, secure, and easy to use. A deposit can be completed in just a few minutes with any one of them.
stbet itself does not charge any deposit fee. However, bKash, Nagad, Rocket, or Upay may charge a small transfer fee according to their own policies. That depends on the respective payment provider. Check the fee information in your mobile wallet app before making a deposit.
The minimum deposit amount on stbet is ৳200 across all payment methods. That means you can get started with as little as ৳200 via bKash, Nagad, Rocket, or Upay. If you deposit ৳1,000 for the first time, you'll receive a 100% bonus, meaning you'll have a total of ৳2,000 to play with.
Deposits are usually credited instantly. If the balance hasn't appeared after a few minutes, first check the transaction history in your mobile wallet. If the payment was successful, contact us via live chat or at [email protected] with the transaction ID or a screenshot. The support team will resolve the issue quickly.
A minimum of ৳1,000 is required to withdraw from stbet. A withdrawal request generally takes between 30 minutes and 3 hours to process. bKash, Nagad, Rocket, or Upay can be used as the payment method. Before withdrawing, check that the wagering requirements on any bonus have been met.
Didn't find an answer?
Our support team is by your side 7 days a week, 24 hours a day — assistance is available in both Bengali and English.
Live Chat
After logging in to the site, speak with our support agent instantly via live chat — active 24/7.
Email Support
For detailed questions, write to us by email at: [email protected]