Your Privacy Is Our Responsibility
This policy provides a complete description of how your personal information is collected, stored, and protected on the stbet platform.
Introduction & Scope
This privacy policy ("Policy") applies to the stbet platform and all of its services.
stbet ("we", "us") is a safe and trusted online betting and gaming platform for players in Bangladesh. We believe that every user's personal information belongs to them. On that basis we have established this privacy policy, which clearly sets out what information we collect, why we collect it, how we use it, and what steps we take to protect your information.
By using our platform, you will be considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
This policy applies solely to the stbet platform. Third-party websites or services are governed by their own privacy policies.
Data Collection — What We Know
We collect only the information that is necessary to provide our services.
Information You Provide Directly
Information you give us when creating an account or logging in:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Preferred payment method details (bKash, Nagad, Rocket, Upay)
- Identity verification documents (where applicable)
Automatically Collected Information
Information recorded automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Time of access and session duration on the platform
- Pages viewed and links clicked
- Transaction history and betting activity
- Information collected through cookies and similar tracking technologies
Use of Collected Information
We use your information for the following purposes.
Service Delivery and Operation
We use your information to create, verify, and manage your account. It is used to complete login, deposit, and withdrawal processes on the stbet platform smoothly, to record betting and gaming activity, and to provide bonuses and promotional offers. This information is also essential for paying out your winnings through the correct payment method.
Security and Fraud Prevention
We analyse information to keep your account and financial transactions secure. Collected data helps us detect and prevent unusual activity, potential fraud, or unauthorised access attempts. Age verification ensures that only users aged 21 and above are using the platform.
Customer Service Improvement
Our 24/7 live chat and email support team may access your account information to provide you with fast and effective assistance. This ensures that every issue is resolved correctly and promptly.
Legal and Regulatory Compliance
We are required to retain and provide certain information in order to comply with applicable laws, regulations, and regulatory requirements. Where cooperation with legal proceedings or investigations is required, relevant information may be provided.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and save language preferences. Disabling these cookies may affect the proper functioning of the site.
Functional Cookies
These cookies are used to remember your preferences. Your previous preferences and settings are loaded automatically the next time you access the platform, making your experience easier and more personalised.
Analytics Cookies
Analytics cookies are used to monitor platform performance and improve the user experience. This information is processed as anonymous statistics and is not used to identify any specific individual.
Cookie Controls
You can accept or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some important features of the stbet platform from working properly. The method for changing cookie settings varies by browser — consult your browser's help section for details.
Data Sharing with Third Parties
We do not sell your personal information. Some information may be shared in limited circumstances.
Service Provider Partners
Certain trusted third-party services are used to operate our platform. These include mobile banking platforms such as bKash, Nagad, Rocket, and Upay for payment processing, as well as technology service providers. These partners receive only the information needed for their specific function and may not use it for any other purpose.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, NetEnt, and Microgaming may receive limited information necessary to operate their games. This information is used solely to ensure gaming service quality and resolve technical issues.
Legal Obligations
We may be legally required to provide certain information in response to court orders, legitimate government requests, or law enforcement investigations. In such cases we provide only the minimum information required by law.
Data Security Measures
We use industry-standard security technologies to keep your personal and financial information safe.
SSL Encryption
All data exchanged between you and our servers on the stbet platform is protected by SSL/TLS encryption technology. This keeps your login credentials, payment details, and personal information safe from any unauthorised access.
Access Controls
Access to your information is restricted to authorised personnel only. Each staff member receives strict security training and can view only the information necessary for their role.
Secure Server Infrastructure
Our servers are operated with modern firewalls, intrusion detection systems, and regular security audits. Regular data backups ensure that your information is not lost even in the event of a technical problem.
Payment Security
We never store your mobile banking PIN or password during transactions via bKash, Nagad, Rocket, or Upay. Each payment is processed through the respective platform's own security systems.
Data Retention and Deletion
How long we keep your information and when we delete it.
Active Account Data
We retain all necessary information for as long as your account is active. This includes account details, transaction history, betting records, and communication logs.
After Account Closure
Even after you close your account, certain information may be retained for a specified period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted.
Account Deletion Request
If you wish to delete your account and associated information, please contact our support team. We will process your request promptly in accordance with our legal obligations.
Your Rights
You have certain important rights over your personal information.
Right to Access
You have the right to know what information we hold about you. Contact our support team and we will provide details of the information we have stored.
Right to Rectification
If any information in your account is incorrect, you may request that it be corrected. Ensuring accurate information helps us maintain the quality of our service.
Right to Data Portability
In certain circumstances you may request a copy of your information. Contact us to process this request.
Right to Erasure
Subject to specific legal and regulatory obligations, you may request the deletion of your information. We will fulfil this request as soon as possible.
Right to Object to Processing
In some cases you may object to the processing of your information. You may request to opt out of marketing communications at any time.
Right to Lodge a Complaint
If you have any concerns about the processing of your information, you may submit a complaint directly to our support team. We take every complaint seriously.
Minor Protection
stbet is for adults only — we are committed to protecting minors.
The stbet platform is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. Age is verified at the time of account creation.
If we are informed that a minor is using our platform, we will immediately close that account and delete all associated information.
If a parent or guardian suspects that their child is using our platform, please contact our support team without delay.
Changes to the Policy
We may update this privacy policy from time to time.
This privacy policy may be updated due to business changes, the addition of new services, technological improvements, or legal requirements. For any significant changes, we will post a notice on the platform or inform you by email.
Continued use of the platform after any changes will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.
If you have any questions about a change to the policy, contact our support team directly — we will always answer your questions clearly.
Contact & Support
Contact us for any privacy-related questions or concerns.