stbet Terms & Conditions
Please read the following terms carefully before using this platform — they clarify your rights and responsibilities and help ensure a safe experience.
1. Introduction & Acceptance
These Terms and Conditions ("Terms") serve as the basis for operating all services, games, and activities on the stbet platform ("Platform"). By accessing the platform, creating an account, or using any service, you agree to fully accept these Terms.
stbet reserves the right to change, amend, or update these Terms at any time. Users will be notified of significant changes as far as reasonably possible. Continuing to use the platform means you accept the updated Terms.
1.1 Eligibility Requirements
- You must be at least 21 years old to use stbet. This platform is open only to those aged 21 and above.
- You must not be a resident or citizen of any jurisdiction where online betting is completely prohibited.
- You are using this platform on your own behalf and of your own free will — not on behalf of any third party.
- You should not be on any self-exclusion list.
2. Account Registration & Management
A personal account is required to access services on the stbet platform. Each user may hold only one account.
2.1 Information Provided at Registration
- All information provided at the time of account creation must be accurate, complete, and up to date.
- Providing false information may result in account suspension or cancellation and forfeiture of deposited funds.
- If documents are requested for identity verification (KYC), they must be submitted within the specified time.
2.2 Account Security
- It is your responsibility to keep your login credentials (username and password) completely confidential.
- You are solely responsible for all activities carried out from your account.
- If you suspect unauthorized access, notify the support team immediately.
- Transferring, selling, or allowing a third party to use your account is strictly prohibited.
2.3 Multiple Accounts
A user may not operate more than one account. Members of the same household may hold separate accounts, but each account must be independently verifiable. If multiple accounts are detected, all accounts will be closed and bonuses forfeited.
3. Deposits, Withdrawals & Payments
stbet supports the most popular mobile payment methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (৳).
The minimum deposit amount for each payment method is ৳200.
Each withdrawal request must be for at least ৳1,000.
Approved withdrawals are generally processed within 30 minutes to 3 hours.
Four methods are supported: bKash, Nagad, Rocket, and Upay.
3.1 Deposit Terms
- Deposits may only be made from a payment account registered in your own name.
- Depositing funds through a third party is strictly prohibited and may result in account suspension if detected.
- For suspicious transactions, stbet may request additional documents for verification.
3.2 Withdrawal Terms
- Account verification (KYC) must be completed before submitting a withdrawal request.
- Wagering requirements must be met to withdraw bonus-linked funds (see Section 4 for details).
- Withdrawals will be processed via the same method used for the deposit; the support team will advise in exceptional cases.
- Under anti-money laundering (AML) regulations, stbet may delay or reject any withdrawal.
4. Bonus & Promotional Offers
Welcome bonuses and other promotional offers at stbet apply under specific terms. Please read the relevant terms carefully before claiming a bonus.
4.1 Welcome Bonus
4.2 Wagering Requirements
- Wagering requirements apply only to the bonus amount — not to the original deposit.
- You must wager 20 times the bonus amount. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before the bonus winnings become withdrawable.
- The time limit for meeting wagering requirements will be communicated when the bonus is issued.
- Certain games may not contribute fully toward wagering — contact support for details.
- Attempting to withdraw a bonus-linked balance before meeting wagering requirements will result in forfeiture of the bonus.
4.3 General Bonus Terms
- Each promotional offer applies once per person, household, or IP address.
- If bonus abuse or fraudulent activity is detected, the account will be closed and all bonuses forfeited.
- stbet reserves the right to change or discontinue any promotion without prior notice.
5. VIP Program & Loyalty
The stbet VIP program has four tiers. Weekly cashback and special benefits apply at each tier. Advancement to a higher tier depends on your regular activity.
Up to 0.2% weekly cashback. The first tier — available to any active member.
Up to 0.5% weekly cashback. Earned through regular activity.
Up to 0.8% weekly cashback. Includes enhanced priority support.
Up to 1.0% weekly cashback. Maximum benefits for top members.
- VIP cashback will be credited to eligible accounts at the end of each week.
- stbet reserves the right to modify VIP terms or review any account.
- Cashback rewards are directly withdrawable — no separate wagering requirements apply.
6. Permitted & Prohibited Activities
The stbet platform is designed for fair and entertaining gaming. The activities described below are strictly prohibited, and violations may result in account closure and legal action.
6.1 Prohibited Activities
- Bonus abuse: attempting to meet bonus requirements using multiple accounts or artificial means.
- Match fixing or any form of manipulative betting.
- Using software bots or automated methods to operate games.
- Intentionally exploiting any vulnerability or flaw in the platform's systems.
- Harassing, threatening, or behaving offensively toward other users.
- Using the platform for money laundering or illegal financing.
- Operating an account on behalf of a minor or granting them access.
6.2 Fair Play Commitment
stbet uses advanced SSL encryption and security measures to ensure fair play. All game outcomes are determined by a verifiable random number generator (RNG), keeping every round impartial and unpredictable.
7. Privacy & Data Protection
The security of your personal information is one of stbet's top priorities. We do not sell your information to any third party.
- The information you provide will be used solely for account management, transaction processing, and providing support.
- All data is kept secure through SSL encryption.
- Information may be shared with regulatory authorities where legally required.
- You have the right to view your personal data and request corrections.
For more details, visit our Privacy Policy page.
8. Responsible Gaming & Self-Exclusion
stbet believes in a responsible gaming culture. We want every user to play for entertainment — without drifting toward addiction or financial harm.
- You can set deposit limits, betting limits, or login limits on your account at any time.
- Contact the support team for temporary or long-term self-exclusion.
- If you notice signs of a gambling problem, seek professional help immediately.
- stbet is committed to protecting minors — accounts belonging to users under 21 will be cancelled.
For more details, visit our Responsible Gaming page.
9. Dispute Resolution & Complaints
If you have a complaint or dispute, you can seek resolution through the following process.
9.1 Complaint Submission Process
- First, contact the support team via 24/7 live chat.
- If the live chat does not resolve the issue, send a detailed email to [email protected].
- The complaint will be reviewed and resolved as quickly as possible.
- For complex disputes, additional information or documents may be requested.
9.2 Final Decision
In all disputes, the decision of stbet management shall be considered final, unless otherwise determined under applicable law. stbet always aims to resolve disputes on the basis of fairness and transparency.
10. Limitation of Liability
stbet strives to ensure uninterrupted service, but is not liable for the following:
- Loss caused by internet disconnection, power outages, or other technical issues.
- Unauthorized access to your account due to vulnerabilities in your device or network.
- Service delays or failures by third-party payment providers.
- Force majeure events: natural disasters, pandemics, or government restrictions.
11. Changes to Terms & Account Termination
11.1 Changes to Terms
stbet may change these terms at any time. Users will be notified of important changes through a notice on the platform. Continuing to use the platform after any changes means accepting the updated terms.
11.2 Account Closure
- You may request to close your account at any time through the support team.
- You will be given the opportunity to withdraw any eligible balance before the account is closed.
- In case of a terms violation, stbet reserves the right to close any account without prior notice.
- If evidence of fraud is found, all balances may be forfeited.
Play Responsibly
stbet is for users aged 21 and above only. Gaming is entertainment — not an addiction. Set your own limits and play with enjoyment.
If you need help: [email protected] — we provide support in Bengali and English 24/7.
12. Contact & Support
If you have any questions or confusion about these terms, please contact our support team. We are available 24/7 to assist in Bengali and English.
Access the platform and speak with us directly via 24/7 live chat.
Email address: [email protected] — you will receive a reply even if you write in Bengali.